1. Introduction

Australian Utilities (OZ Utilities) (“we”, “us”, or “our”) operates the website https://www.ozutilities.com.au. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you use our energy comparison services.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Visitors to our Website
• Users of our energy comparison tools
• Individuals who contact or interact with us

You do not need to create an account to use most of our services.

3. What Personal Information We Collect

We may collect the following types of personal information:

A. Information You Provide

• Full name
• Email address
• Phone number
• Residential or service address (or postcode)
• Energy usage details (electricity and/or gas)
• Current energy provider and plan information
• Any other information submitted through forms or enquiries

B. Automatically Collected Information

When you use our Website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the Website
• Referral sources

This information is generally collected through cookies, analytics tools, and server logs.

4. How We Collect Information

We collect personal information when you:

• When you use our comparison tools
• When you submit a form or enquiry
• When you request a call-back or quote
• When you communicate with us by email or other means
• When you browse our Website

We may also receive information from third-party partners or service providers, where you have consented or where permitted by law.

5. Why We Collect Personal Information

We collect, use, and store personal information for the purposes of:

• Providing energy cost comparison services
• Matching you with relevant energy plans or providers
• Responding to enquiries or requests
• Improving our Website, tools, and services
• Conducting analytics and internal business operations
• Meeting legal and regulatory requirements

We only collect personal information that is reasonably necessary for these purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Energy retailers or providers
• Third-party service providers (such as IT or analytics)
• Professional advisers such as accountants or legal consultants
• Government or regulatory authorities where required by law

We do not sell personal information.
Any third parties we engage are required to handle personal information in accordance with applicable privacy laws.

7. Overseas Disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Improve Website functionality
• Analyse Website traffic and usage
• Enhance user experience

You can disable cookies via your browser settings, but doing so may affect Website performance.

9. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we implement appropriate safeguards, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, or reporting obligations

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Access and Correction

You may request:

• Access to personal information we hold about you
• Request correction of inaccurate or out-of-date information

Requests can be made using the contact details below. Identity verification may be required.

11. Marketing Communications

We may send marketing or promotional communications where permitted by law.
You can opt out at any time by:

• Use the unsubscribe link in communications
• Contact us directly

We comply with the Spam Act 2003 (Cth).

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our Website and will include the updated date.

14. Complaints & Contact

If you believe we have breached your privacy rights, please contact us using the details below. We will investigate and respond within a reasonable timeframe.
For privacy enquiries, access requests, or complaints, please contact:
Austrlian Utilities (OZ Utilities)
Email: info@ozutilities.com.au
Website: https://www.ozutilities.com.au/